Frequently Asked Questions
We travel constantly, so please check back often to see if we are coming to a city near you.
Do you ship internationally?
No, we don't ship internationally right now. But we are definitely working out the costs and logistics to start shipping internationally in the future. So, keep checking with us.
My slime is too STICKY, what do I do?
Too hot or cold weather conditions during shipping may cause your slime to become too STICKY, what do I do? Add a small amount of Activator (included in your purchase) and work in until the desired texture is achieved. Do not add too much Activator or your slime will become hard. ALWAYS store slime in room temperature.
My slime is too HARD, what do I do?
Too hot or cold weather conditions during shipping may cause your slime to become too HARD, what do I do? Add a little lotion (included in your purchase) to white glue slime or baby oil to clear slime until slime softens up. If when you receive the slime, it is cold, please let it sit in room temperature, before opening. ALWAYS store slime in room temperature.
My child did not have permission to order. Can I get a refund?
I'm sorry! We start making all slime orders the minute the notification comes in. Homemade items are very labor intensive. We are unable to offer refunds.
I accidentally put in an incorrect shipping address. What do I do?
Contact us immediately. If your package has not shipped, we can correct the problem. Please make sure that your address is correct and DO NOT forget your apartment number! We are NOT responsible for lost packages!
Colors & Textures!
Please keep in mind that colors and textures may vary slightly due to personal interpretation, variations across multiple batches, as well as differences in computer screens and phones. Swirled / two-toned colors may mix during shipment due to the tumultuous movement of shipping and the effects of heat.
ALLERGY ALERT - Handle With Care!
Depending on which slime you order, the following ingredients are potentially included, and all slimes from this shop should be avoided if you have allergies to any of the following:
• Any Glue, or Glue Products
• Hand Lotion
• Foaming Hand Lotion
• Shaving Cream
• Corn Starch
• DAISO Clay, Air Dry Soft Clay
• Vegetable Glycerin
• Hand Sanitizer
• Baby Oil
• Glitter/Plastic Snow/Instant Snow Powder
• Food Safe Dye
• Mica Soap Dye
• Cosmetic Grade Pigment Powders
• Essential Oils/Fragrance
• Styrofoam
• Resin/Clay Polymer Charms
• Borax
• Contact Lens Solution/Saline Solution
• Not a Peanut Free Environment
If you or anyone that will have access to this slime is allergic to anything listed above, do NOT purchase from this shop.
If we still haven't answered your question.
Please contact us directly.
We are always happy to help!
deslimemadness@gmail.com